![]() The product cannot detect your computer until you've restarted it. Make sure you've restarted your computer after installing Event Manager.If you're scanning from the product's control panel using one of the Scan to options ( Scan to PC, Scan to PDF, Scan to Email), check for the following as well:.If you're scanning from a computer and using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct scanner is selected as the Scanner or Source setting.Check the Timeout Setting in Epson Scan Settings. If Epson Scan cannot restart, turn the product off and on, and then try again. If network communication was interrupted while starting Epson Scan, exit Epson Scan and restart it after a few seconds.If the product is connected to your computer with a USB cable, make sure the USB cable is securely connected at both ends.To scan in Mac OS X 10.6, see Scan with Mac OS X 10.6.) (Epson Scan is not available for Mac OS X 10.6. The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.If the scan did not complete, lower the resolution. If you are scanning a document or photo at high resolution, a communication error may occur.Make sure Epson Scan Settings is set up correctly.You cannot scan if one of the ink cartridges is expended you may need to replace an ink cartridge.If you're still unable to scan, try the following. Scanning from the control panel produces JPEG files in OS X 10.6. ![]() If you are using Mac OS X 10.6 and want to scan from the control panel, the product must be connected to your computer with a USB cable.To scan in Mac OS X 10.6, see Scan with Mac OS X 10.6. Epson Scan is not available for Mac OS X 10.6.(If the product is connected wirelessly, the green WiFi light on the front of the product should be on.) Then see Scan to Your Computer for scanning instructions. Make sure you've installed Epson Scan (and Event Manager if you are scanning from the product's control panel) on the computer you are scanning to, and connected the product to your computer or wireless network.
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